Sunday, August 24, 2008

Publix Coupon Policy

Here is the e-mail (slightly edited & made easier to read) that Publix sent me regarding their coupon policy. There is also contact information if you want to get in touch with them.

Subject:
RE: Publix Shopping Experience: Concern
Date: Monday, August 11, 2008 9:22:10 AM


Thank you for your email. We appreciate our customers taking the time to contact us. We would like to make sure that the problem you experienced is address at your store, but unfortunately you did not include which store this happened at. I will include the current coupon policies, however we would appreciate it if you could call or email us with the store information and your phone number so that the store manager may address the issue and contact you personally. You will not be able to reply to this email, so you would need to start a new email to us. Below is the coupon information you are looking for:

We will always comply with all rules and regulations that are printed on a coupon.


***If a product is on a Buy One and Get One Free promotion you can use one manufacturer's coupon on each item.


If a product is purchased with a Buy One and Get One Free manufacturer coupon no other manufacturer's coupon can be used on the same item.


There is a limit of one Manufacturer's coupon and one Publix coupon per item if no limit is mentioned.


Publix will accept "cents off" Internet Coupons.


We will not accept "free product" Internet coupons.


We also reserve the right to reject any Internet coupon that does not appear to be legitimate or does not scan properly.


Internet coupons valued over $5.00 should be approved by a Manager or Customer Service Team Leader.


Again, thank you for taking the time to contact us. If we can be of any further assistance regarding this matter, please either call our Consumer Relations toll-free number at 1-800-242-1227, write us at the Publix Super Markets Corporate Office, PO Box 407, Lakeland, FL 33802, ATTN: Consumer Relations, or contact us at our website, publix.com and mention your reference number, # xxxxxx.


Sincerely,



Leslie Spencer

3 comments:

Cristy said...

Thanks for this. I haven't had any problems at my local Publix, especially since I always try to go to the nice cashiers who know me, but it is always nice to have this information.

Sarah @ Fiddledeedee said...

Thanks for posting this!

annieck said...

Awesome! THanks for sharing. You cleared up one of my questions. :)